HOW LONG DOES DELIVERY TAKE?
Your order will be shipped to the specified address according to the shipping method selected during checkout. All custom orders will be placed 3-7 working days after the order date, and then we will ship at checkout based on the service of your choice. It is a process of cutting, manually polish the jewelry and carve the name to make the products, so it takes time. We will keep updating your email throughout the process and we would like to offer you discounts only for you to enjoy! Due to the COVID-19, the delivery time will be slightly extended, please understand！
Due to Impact of COVID-19, the delivery time may vary.
- Average 8-14 working Days
- Average 14-16 working Days
- Average 20-50 working Days
- Within 3-5 working Days
Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.
All jewelry or handmade products are personalized. Some items have longer production days than others. These details can be found on the throughout the checkout process.
WHAT IS YOUR RETURN POLICY?
We hope that you are happy with everything that you buy from amazingcharms.com. If this is not the case you can get a refund or exchange of your purchase by contacting us. We have extended our free return policy - you can return your order within 30 days after receiving it.
For customers within Asia the cost of the return shipment is covered by us. For customers outside of Asia we ask you to cover the cost of the return shipment. The returns are customers' responsibility, so it is highly recommended to use traceable return methods.
Returned items should be sent in their original condition and packaging including accessories, tools, and free products. Once the product is received we will refund your purchase (excluding any shipping fees). In case of any damage to the packaging or product, any resulting costs may be deducted from the refundable amount.
Please contact our after-sales service for the specific return address：firstname.lastname@example.org