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Return & Refund Policy


WHAT IS YOUR RETURN POLICY?

We hope that you are happy with everything that you buy from amazingcharms.com. If this is not the case you can get a refund or exchange of your purchase by contacting us. We have extended our free return policy - you can return your order within 90 days after receiving it.

The following is the specific return policy:

  1. For new product which have quality problems after received or damage caused during transportation, we will replace you with new products for free, you do not need to return the goods, and we will bear the shipping costs.
  2. For new products that are not damaged, but due to the customer's change of purchase intention, if it is a customized product, we do not accept returns, we only accept returns of non-customized products.
  3. For products that are lightly used, if the customer does not match the size or the customized information is wrong, we can accept the return without affecting the secondary sales, but the shipping costs need to be borne by consumers.
  4. We charge a 50% restocking fee for returns caused by customers' own reasons.


Returned items should be sent in their original condition and packaging including accessories, tools, and free products. Once the product is received we will refund your purchase fees (excluding the restocking fees). In case of any damage to the packaging or product, any resulting costs may be deducted from the refundable amount.

Please contact our after-sales service for the specific return address:support@amazingcharms.com

 

 

WHAT IS YOUR REFUND POLICY?

The following is the specific refund policy:

For Free Replacement :

  1. We sent you the wrong product.
  2. You received a damaged product.
  3. The product lettering is particularly unclear.
  4. The product was damaged during transportation due to transportation reasons.
  5. The customized product information you received does not match yours (we will only replace it for free).
  6. If the item is lost due to logistics reasons, we will re-make it for you and send it to you as soon as possible.

Please note that any free replacement does not require you to bear any subsequent costs, so please save the photo and provide us with proof.

For Full Refund or Half Refund

  1. In principle, we do not support refunds, because private customized items cannot be sold twice, and once we enter the production process, they cannot be sold again. So if you want to abandon the order, you must apply to us within 24 hours.
  2. If you change your mind within 24 hours, don't want it or want to abandon the order, we will issue a full refund for you.
  3. If the order is cancelled after more than 24 hours or if it is cancelled by personal wishes, we will refund you half of the amount before entering the production process. 

For the refund, when refunding, if you paid with PayPal, we will refund the full amount to you, if it is paid by credit card or debit card, 3% of the transaction amount will be deducted from our refund as a transaction fee. After the refund, the refund will be returned to your original purchase account within 7-14 working days.

Any questions, please contact the email address below directly:

support@amazingcharms.com