Return & Refund Policy

We hope you are satisfied with all your purchases from amazingcharms.com. If this is not the case, you can obtain a refund or exchange by contacting us. We've extended our return policy - you can return your order within 30 days of receiving it.

The following is the specific return policy：

1. For new product which have quality problems after received or damage caused during transportation, we will replace you with new products for free, you do not need to return the goods, and we will bear the follow-up shipping costs.
2. For new products that are not damaged, but due to the customer's change of purchase intention, if it is a customized product, we do not accept returns, we only accept returns of non-customized products, the return cost borne by customers.
3. For products that are lightly used, if the customer does not match the size, we can accept the return without affecting the secondary sales, but the shipping costs need to be borne by consumers.
4. We charge a 50% restocking fee for returns caused by customers' own reasons.

Return instructions:

1. Please email us to contact us for return instructions, our official contact email is support@amazingcharms.com
2. You need to send us your name and order number along with the email, and if the returned product is defective, please provide us with a clear picture of the product to show the details of the defect.
3. Once we confirm that it is a defect in the production process we will give you the return address and you need to fill the return information on paper.
4. You will need to pack the goods and return them with the original packaging and gift items.
5. Contact the delivery company to arrange the return, and give us the return tracking number, we will confirm the parcel immediately after we receive the return.

Returned items should be sent in their original condition and packaging including accessories, tools, and giveaway. Once the product is received we will refund your purchase fees (excluding the restocking fees). In case of any damage to the packaging or product, any resulting costs may be deducted from the refundable amount.

Please contact our after-sales service for the specific return address：support@amazingcharms.com

 

 

WHAT IS YOUR REFUND POLICY?

The following is the specific refund policy:

For Free Replacement ：

1. We sent you the wrong product.
2. You received a damaged product.
3. The product lettering is particularly unclear.
4. The product was damaged during transportation due to transportation reasons.
5. The customized product information you received does not match yours (we will only replace it for free).
6. If the item is lost due to logistics reasons, we will re-make it for you and send it to you as soon as possible.

Please note that any free replacement does not require you to bear any subsequent costs, so please save the photo and provide us with proof.

For Full Refund or Half Refund

1. In principle, we do not support refunds, because private customized items cannot be sold twice, and once we enter the production process, they cannot be sold again. So if you want to abandon the order, you must apply to us within 24 hours.
2. If you change your mind within 24 hours, don't want it or want to abandon the order, we will issue a full refund for you.
3. Seriously wrong product due to our mistake, we give full refund.
4. If the order is cancelled after more than 24 hours or if it is cancelled by personal wishes, we will refund you half of the amount before entering the production process. 

For the refund, when refunding, if you paid with PayPal, we will refund the full amount to you, if it is paid by credit card or debit card, 3% of the transaction amount will be deducted from our refund as a transaction fee. After the refund, the refund will be returned to your original purchase account within 7-14 working days.

Any questions, please contact the email address below directly：

support@amazingcharms.com